Service & MOT Advisor: Customer Care & Scheduling

DAF Trucks UK; Chester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading commercial vehicle dealer in Chester is seeking a Service Advisor to enhance customer experience and manage service/MOT bookings. The ideal candidate will have excellent customer service skills, IT proficiency, and strong communication abilities. This role involves liaising with both customers and the workshop to ensure smooth operations and satisfaction. If you are a flexible team player looking for a supportive work environment, apply today.

Benefits

23 days holiday rising to 25

Discounted medical insurance

Progression opportunities

Onsite Mental Health First Aiders

Qualifications

• High level customer service skills required.
• Proficiency in IT is essential.
• Excellent written and verbal communication skills are necessary.

Responsibilities

• Dealing with customer queries effectively.
• Manage Service/MOT bookings efficiently.
• Liaising with the workshop and customers regarding vehicle status.

Skills

High level customer service skills

IT literacy

Brilliant levels of communication written and verbal

Motor trade experience

Enthusiastic, team player, flexible

Job description

A leading commercial vehicle dealer in Chester is seeking a Service Advisor to enhance customer experience and manage service/MOT bookings. The ideal candidate will have excellent customer service skills, IT proficiency, and strong communication abilities. This role involves liaising with both customers and the workshop to ensure smooth operations and satisfaction. If you are a flexible team player looking for a supportive work environment, apply today.