Hybrid IT Service Desk Analyst - First-Line Support for 4,000+

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Winchester; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading community organisation in Winchester is seeking an IT Support Specialist to provide first-line support for approximately 4,000 colleagues. This hybrid role requires you to handle IT-related requests via various channels while maintaining a strong customer service focus. The ideal candidate will have experience in IT support, a proactive approach, and excellent communication skills. Join us in fostering an inclusive workplace culture where everyone is valued.

Benefits

Bonus

Up to 7.5% pension

Life assurance

Wide range of online and in-house training

Employee discount scheme

Qualifications

• 1 or more years’ experience in an IT support role.
• Excellent communication skills, both written and verbal.
• Strong interest in IT and a willingness to learn new skills.

Responsibilities

• Own incidents and service requests from creation to resolution.
• Provide 1st line technical support to internal colleagues.
• Escalate tickets to the relevant person when required.

Skills

IT support

Communication skills

Problem-solving

Teamwork

Organizational skills

Job description

A leading community organisation in Winchester is seeking an IT Support Specialist to provide first-line support for approximately 4,000 colleagues. This hybrid role requires you to handle IT-related requests via various channels while maintaining a strong customer service focus. The ideal candidate will have experience in IT support, a proactive approach, and excellent communication skills. Join us in fostering an inclusive workplace culture where everyone is valued.