Hybrid NOC L2 Engineer Learn & Troubleshoot

Personio GmbH; Greater London; Hybrid; GBP 33,000; Full time

Job summary

A leading technology company in Greater London is seeking a junior NOC Technician to monitor network components and provide technical support. Ideal candidates will have IP networking experience and excellent customer service skills. The role involves troubleshooting, managing configurations, and participating in an on-call rota after training. This position offers a competitive salary of around £33k per annum, hybrid working conditions, and a comprehensive benefits package including health insurance and annual leave.

Benefits

Hybrid working style

Health insurance

Life insurance

Weekly self-development time

25 days of annual leave

Qualifications

• Ability to troubleshoot technical issues with a logical and systematic approach.
• Excellent general aptitude with a desire to learn new technologies.
• Excellent customer service skills.

Responsibilities

• Monitor components of SaaS network infrastructure ensuring high availability.
• Provide technical support to customers and action alerts.
• Handle escalations and root cause analysis with assistance.

Skills

IP networking

Customer service

Troubleshooting

Technical support

Education

Relevant further or higher education certificates

Tools

VMWare

Linux administration

Windows server administration

Job description

A leading technology company in Greater London is seeking a junior NOC Technician to monitor network components and provide technical support. Ideal candidates will have IP networking experience and excellent customer service skills. The role involves troubleshooting, managing configurations, and participating in an on-call rota after training. This position offers a competitive salary of around £33k per annum, hybrid working conditions, and a comprehensive benefits package including health insurance and annual leave.