NOC Engineer — Hybrid/Remote Incident & Network Ops Leader

Mesh-AI Limited; Southampton; Hybrid; GBP 35,000 - GBP 45,000; Full time

Job summary

A tech-driven organization in Southampton is seeking a Network Operations Center Technician to ensure service availability of CXone products. Responsibilities include troubleshooting network issues, validating product performance, and proactive monitoring. The ideal candidate has a degree in Computer Sciences and 3+ years in a relevant role. Collaboration with internal and external teams is essential, along with strong communication and documentation skills. This position offers flexibility through a hybrid work model, blending in-office and remote work effectively.

Benefits

Hybrid work model

Career growth opportunities

Collaborative environment

Qualifications

• Degree in Computer Sciences, Information Technology, or equivalent.
• 3+ years’ experience in a technical or support role within telecommunications.
• Understanding of network topologies and Windows environments.

Responsibilities

• Responsible for troubleshooting network and platform issues.
• Conduct routine health checks and respond to alarms and alerts.
• Document all activities through a ticketing system.

Skills

Troubleshooting

Documentation

Network analysis

Communication

Proactive monitoring

Education

Degree in Computer Sciences or equivalent

Tools

IP Monitor

SolarWinds

BMC

Job description

A tech-driven organization in Southampton is seeking a Network Operations Center Technician to ensure service availability of CXone products. Responsibilities include troubleshooting network issues, validating product performance, and proactive monitoring. The ideal candidate has a degree in Computer Sciences and 3+ years in a relevant role. Collaboration with internal and external teams is essential, along with strong communication and documentation skills. This position offers flexibility through a hybrid work model, blending in-office and remote work effectively.