Housing Officer

Community Housing Limited; Blackburn; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A not-for-profit housing organization based in Blackburn is seeking a part-time Housing Officer to deliver high-quality tenancy and property management. Responsibilities include property inspections, managing vacant property allocations, collecting rent, and maintaining compliance. The ideal candidate should have experience in social housing, possess a solid understanding of tenancy laws, and demonstrate a commitment to supporting vulnerable people. Join a collaborative team dedicated to making a positive social impact.

Qualifications

• Demonstrated experience in providing client focused tenancy management services.
• Solid understanding of the Residential Tenancies Act.
• Relevant skills and experience in working sensitively with a diverse customer group with complex needs.
• Confidence in liaising with various stakeholders including vulnerable people.
• Strong work ethic, willingness to learn, and a caring and empathetic nature.
• Previous experience working on MS Office programs.
• Ability to compose professional correspondence via email to internal and external stakeholders.
• Previous experience working in the social/community housing industry.

Responsibilities

• Deliver high quality tenancy and property management.
• Conduct property inspections, allocations of vacant properties, and rental collection.
• Coordinate lease and rent reviews, and carry out exit procedures.
• Perform administrative tasks including reporting and addressing complaints.
• Maintain accurate property and tenancy data in all required systems.

Skills

Client focused tenancy management services

Understanding of the Residential Tenancies Act

Working with diverse customer group

Liaising with stakeholders

MS Office programs

Professional correspondence

Experience in social/community housing

Job description

• Contribute to a world without housing poverty
• Permanent part-time role offering excellent development opportunities!
• Blackburn location with competitive salary + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty.

This part time (0.6) role will see you delivering high quality tenancy and property management for Community Housing Limited. You will be responsible for property inspections, allocations of vacant properties, rental collection and chasing arrears, conducting condition reports, coordinating lease and rent reviews, and carrying out exit procedures.

As a Housing Officer, you will work closely with internal and external stakeholders including government departments, the Asset Management Unit, clients, and relevant support agencies. There may be times where you will be required to represent Community Housing Limited at hearings.

You will be responsible for performing administrative tasks including reporting, addressing complaints, adhering to compliance requirements, and maintaining accurate property and tenancy data in all required systems.

About You

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

• Demonstrated experience in providing client focused tenancy management services.
• Solid understanding of the Residential Tenancies Act.
• Relevant skills and experience in working sensitively with a diverse customer group with complex needs, including those who are in housing crisis.
• Confidence in liaising with various stakeholders including vulnerable people.
• Strong work ethic, willingness to learn, and a caring and empathetic nature.
• Previous experience working on MS Office programs.
• Ability to compose professional correspondence via email to internal and external stakeholders.
• Previous experience working in the social/community housing industry.

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

To apply online, please click on the appropriate link.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Travis Grey our Housing Services Coordinator [e-mail] 0403 741 552.

We look forward to hearing from you.

Housing Officer

Community Services & Development Housing & Homelessness Services