Receptionist

Southdown Veterinary Group; Diss; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A prominent veterinary service provider in Diss is seeking a full-time Receptionist to join their team. This role encompasses welcoming visitors, managing calls, booking travel, and various administrative tasks in a vibrant, supportive environment. Candidates should have previous reception experience and excellent communication skills. The position offers a salary in line with the National Living Wage along with generous annual leave and employee benefits, contributing to a collaborative work atmosphere.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills

Employee Assistance Programme

Collaborative team environment

Qualifications

• Previous recent experience in a Receptionist position is preferred.
• Excellent customer service skills and a ‘can do' attitude.
• Ability to work within a team and independently as needed.

Responsibilities

• Welcome visitors in a friendly and professional manner.
• Book travel and accommodation for colleagues.
• Answer calls and assist with general enquiries.
• Maintain electronic files and ensure tidy meeting rooms.

Skills

Excellent written/verbal communication skills

Strong administrative skills

Customer service experience

Attention to detail

Ability to stay calm under pressure

Ability to work independently

Flexible can-do attitude

Experience using MS Office packages

Job description

Overview

A fantastic opportunity has arisen for a full-time Receptionist working 40 hours a week over 5 days (Monday-Friday) to join the team based in our Diss Support Office. We are a professional and personable team working in a busy environment, which makes the role varied and interesting. If you have strong administrative skills, we would love to hear from you!

Shift pattern

8:30am-5:30pm – 1 hour lunch

9:00am-5:30pm – 30 minute lunch

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it\'s what is at the heart of our work, every day.

The ideal candidate will have recent reception experience, excellent customer serviceskills and a ‘can do\' attitude. You will need to be able to work well within a team as well as working individually, however support from your peers is always on hand.

Take a look

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:

CVS Ode to Veterinary Professionals CVS Ode to Veterinary Professionals

Key Responsibilities and Tasks

• Welcome visitors to the office, in a friendly, helpful and professional manner ensuring an excellent first impression of the company.
• Sorting and distributing post received including parcels across our 3 building site.
• Booking travel and accommodation for colleagues across the business.
• Booking meeting rooms, and facilitate meetings ensuring all requirements are met
• Clear meeting rooms and ensure all areas are kept tidy.
• Answering calls in a timely manner, remaining polite, calm and professional at all times. Assisting with general enquiries, ensuring messages have been taken and passed onto the relevant team as and when necessary.
• Monitor central email inboxes and assisting with general enquiries. Taking ownership of tasks from start to finish, ensuring all matters are dealt with in a timely manner liaising with the requestor and keeping them informed of progress.
• Maintenance of relevant electronic files.
• Provide support to other departments within the business as and when required.
• Ensuring adequate supply of stationery, canteen supplies etc are available to colleagues.
• Assisting with the recording and updating and storage of archiving files and records.

Key Skills and experience required

• Previous recent experience in a Receptionist position is preferred
• Excellent written/verbal communication skills.
• Strong administrative skills along with excellent time management.
• Attention of detail.
• Customer service experience.
• Experience using MS Office packages including Teams, Word, Excel and Outlook.
• Ability to stay calm and work effectively under pressure.
• Ability to work independently with minimal supervision
• Flexible can-do attitude

What we can offer you

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

If interested in this fantastic opportunity, please click ‘Apply Now' and a member of the team will be in touch!