Out of Hours Veterinary Receptionist

Southdown Veterinary Group; Chester; On-site; GBP 18,000 - GBP 21,000; Full time

Job summary

A veterinary practice in the UK is seeking an Out-of-Hours Veterinary Receptionist for their Chester location. This role involves managing client communications, scheduling appointments, processing payments, and providing emotional support to clients. The ideal candidate will have strong customer service skills and experience in a receptionist role, preferably within a veterinary context. A supportive team environment and competitive salary are offered as part of the package. Join us and make a difference in animal care!

Benefits

Generous annual leave

Staff discounts on services

Access to Employee Assistance Programme

Qualifications

• Previous experience as a Receptionist is required; a veterinary background is preferred.
• Ability to handle emotional situations with grace.
• Outstanding customer service skills.

Responsibilities

• Manage incoming calls and schedule appointments.
• Greet and register new clients warmly.
• Respond to queries through various communication channels.
• Process and manage insurance forms.
• Dispense medications as required.

Skills

Strong communication skills

Customer service skills

Resilience

Teamwork abilities

Proficiency in Microsoft Office

Job description

Overview

Join Our Team as an Out-of-Hours Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of an OOH Veterinary Receptionist at our MiNightVet Chester.

Role Details:

Location: To be based at our site in Chester - Units E&F, Telford Court, Gates Lane, Chestergates Road, Chester, CH1 6LT

Contract: 12 Month Fixed Term Contract

Hours: 12.63 hours per week

Shift Pattern: It will be a 4-week rolling rota, with the exact shift pattern below:

Week 1 - Tuesday 18:30 - 23:00 and Wednesday 18:30 - 23:00

Week 2 - Tuesday 18:30 - 23:00 and Wednesday 18:30 - 23:00

Week 3 - Tuesday 18:30 - 23:00, Wednesday 18:30 - 23:00, Saturday 13:00 - 19:00 and Sunday 10:00 - 19:00

Week 4 - Tuesday 18:30 - 23:00 and Wednesday 18:30 - 23:00

Discover Our Practice:

Get a glimpse of what makes us special: MiNightVet, Chester | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you\'ll enjoy:

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• And so much more!

For a full list of what we offer, remove the link and note: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you\'ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We\'re committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the \'Apply Now\' button below.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.