Global Guest Communications Lead for World Cup Ops

Wasserman Media Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global events management agency is seeking a Guest Communications Manager to join their team for a high-profile FIFA World Cup project. In this role, you will manage guest communications, oversee the operation of a Guest Management System, and act as the primary liaison between delivery teams and clients. The ideal candidate will have over four years of experience in event operations or client communications, strong problem-solving skills, and be proficient in CRM systems. This position is located in Greater London, UK.

Qualifications

• 4+ years’ experience in guest services, event operations, or client communications – ideally within a major sports or live event context.
• Proven experience using and managing guest registration or CRM systems.
• Excellent written and verbal communication skills.

Responsibilities

• Manage end-to-end guest communications for FIFA World Cup project.
• Lead day-to-day management of the Guest Management System.
• Act as primary contact for guest queries delivering responsive support.

Skills

Guest services

Event operations

Client communications

Problem-solving

Attention to detail

Tools

Cvent

Salesforce

Job description

A global events management agency is seeking a Guest Communications Manager to join their team for a high-profile FIFA World Cup project. In this role, you will manage guest communications, oversee the operation of a Guest Management System, and act as the primary liaison between delivery teams and clients. The ideal candidate will have over four years of experience in event operations or client communications, strong problem-solving skills, and be proficient in CRM systems. This position is located in Greater London, UK.