Technical Specialist Video

Encore Event Technologies LLP; Greater London; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading event technology company in Greater London is seeking a Technical Specialist Video to ensure the successful setup and operation of audio-visual systems for live events. The role involves leading onsite teams, collaborating with project managers, and delivering outstanding customer service. Candidates should have a Bachelor's Degree and at least four years of relevant experience. This position offers opportunities for career growth and is ideal for someone committed to excellence in client relations and technical service.

Benefits

Private Healthcare after 12 months of service

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined Career path

Access to state-of-the-art technology

Global presence and opportunities worldwide

Long Service Programme

Qualifications

• Preferred Bachelor's Degree or equivalent.
• 4+ years of field experience in specialty area required.
• 3-5 years of customer service or hospitality experience preferred.

Responsibilities

• Set up and operate audio-visual systems for events.
• Lead onsite teams and ensure client satisfaction.
• Design and implement video systems with the project teams.

Skills

Audio-visual setup and operation

Team leadership

Client satisfaction

Troubleshooting

Effective Communication

Education

Bachelor's Degree or equivalent

Tools

Barco E2/S3

Christie projectors

Panasonic projectors

Job description

Technical Specialist Video

Your perspective

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Overview

Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Event Design and Planning

• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
• Ensure all video components are added to technical drawings for events in Vectorworks
• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
• Assisting with pre production for media server/switching workflow to aid onsite delivery

Equipment Operation

• Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
• Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
• Design and lead complex multi screen LED display builds, utilizing multiple processors
• Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.