Technical Specialist Audio

Encore Event Technologies LLP; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading event technology provider in Greater London is seeking a Technical Specialist to manage audio systems for live events. You will ensure client satisfaction through effective planning and execution while supervising on-site teams. This role requires over 5 years of experience in audio systems and customer service. The ideal candidate has a Bachelor's Degree and excellent problem-solving skills, particularly in high-pressure event environments.

Qualifications

• 5+ years of field experience in audio systems.
• 3-5 years of customer service or hospitality experience.
• Ability to manage technical teams effectively.

Responsibilities

• Manage design, planning, and implementation of audio systems.
• Assist project managers with technical requirements for events.
• Supervise technicians and ensure customer satisfaction.

Skills

Project management

Audio system design

Customer service

Communication skills

Problem-solving

Education

Bachelor’s Degree or equivalent

Tools

Yamaha mixing consoles

DiGiCo mixing consoles

Allen and Heath mixing consoles

Vectorworks

D&B ArrayCalc

Shure RF systems

Sennheiser RF systems

GreenGo

Clear-Com

RTS

Job description

Position Overview

The Technical Specialist is responsible for project managing the design, planning and implementation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Event Planning

• Assist project managers to help determine audio equipment needs and technical solutions for events.
• Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
• Contribute to technical drawings using Vectorworks.
• Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
• Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.

Equipment Operation

• Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
• Build and tune PA Systems – Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
• Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
• Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.

• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 5+ years of field experience in speciality area is required.
• 3-5 years of customer service or hospitality experience