Technical Lead Video

Encore Event Technologies LLP; Greater London; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading audio-visual services provider is seeking a Technical Lead Video to oversee the setup and operation of audio-visual systems in various event environments. This role requires strong technical skills, customer service aptitude, and the ability to lead a team during installations. The ideal candidate will manage equipment setups, troubleshoot issues, and ensure client satisfaction throughout the event process. Benefits include private healthcare, enhanced family leave, and access to advanced technology.

Benefits

Private Healthcare after 12 months of service

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined Career path

Access to state-of-the-art technology

Global presence and opportunities worldwide

Long Service Programme

Qualifications

• Experience in audio-visual systems setup and operation.
• Strong interpersonal skills for customer service.
• Technical troubleshooting capabilities.

Responsibilities

• Set up and operate audio-visual systems for events.
• Lead and communicate with the installation team.
• Provide excellent customer service and maintain client relationships.

Skills

Equipment Operation

Customer Service

Technical Ability

Systems Knowledge

Tools

Barco E2/S3

Lightware

Blackmagic

Birddog

Decimator Design

Absen

GLUX

Novastar COEX

Easyjob

Vectorworks

Lucidchart

Job description

Overview

Technical Lead Video

Your perspective

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Benefits

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

Equipment Operation

• Configure and setup standard Video Control Switching systems (Barco E2/S3)
• Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
• Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
• Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
• Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
• Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
• Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Drive Results - Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

Disclaimer: Hospitality experience is preferred.