Technical Lead (Audio)

Encore Event Technologies LLP; Greater London; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading event technology company in Greater London seeks a Technical Lead responsible for the setup and operation of audio-visual systems at events. You will ensure customer satisfaction, lead technical teams, and troubleshoot issues quickly. A strong background in customer service and advanced technical knowledge is essential. Employees will adhere to health and safety regulations while maintaining positive client relationships.

Qualifications

• Experience in setting up and operating audio-visual systems.
• Strong customer service skills with the ability to meet client expectations.
• Capacity to troubleshoot and resolve equipment and software issues.

Responsibilities

• Setup and operate large-scale audio-visual systems.
• Deliver excellent service and maintain client relationships.
• Troubleshoot technical issues as they arise.

Skills

Operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)

Building RF systems (Sennheiser, Shure)

Troubleshooting technical issues

Customer service excellence

Tools

Mixing consoles

PA systems

Comms systems (RTS, Tecpro, GreenGoliath)

Job description

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Key Job Responsibilities

• Equipment Operation
  • FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
  • Building RF systems (Sennheiser, Shure)
  • Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
  • Setting up comms systems (RTS, Tecpro, GreenGoli>
  • Setting up line systems and mics for live acts
  • Operating monitors for live acts
  • Leading teams on builds, shows and derig
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Do the Right Thing – Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
  • Adhere to health and safety regulations and wear appropriate PPE.
  • Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
• Customer Service
  • Deliver World Class Service – Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Value People – Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
• Technical Ability
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.