Client Success Lead — Logistics (Eastbourne)

HR GO Driving; Eastbourne; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A well-established transport and logistics brokerage company in Eastbourne seeks a Senior Customer Relationship Specialist. In this role, you will provide outstanding support to clients, manage customer interactions across various platforms, and collaborate with internal teams. Ideal candidates will possess a consultative service approach alongside strong problem-solving skills, relevant logistics experience, and IT proficiency. A positive, proactive attitude is essential for successfully building client relationships and boosting retention.

Benefits

Monthly bonus scheme based on performance

Casual work wear

Qualifications

• Positive, persistent and proactive approach.
• Consultative approach to customer service.
• Logistics experience is a significant advantage.

Responsibilities

• Responding to customer queries via phone, email, and social media.
• Preparing quotations based on client's specifications.
• Maintaining accurate and up-to-date customer records.

Skills

Customer-oriented

Problem-solving

Attention to detail

IT literacy

Building relationships

Education

GCSE qualifications or above

Job description

A well-established transport and logistics brokerage company in Eastbourne seeks a Senior Customer Relationship Specialist. In this role, you will provide outstanding support to clients, manage customer interactions across various platforms, and collaborate with internal teams. Ideal candidates will possess a consultative service approach alongside strong problem-solving skills, relevant logistics experience, and IT proficiency. A positive, proactive attitude is essential for successfully building client relationships and boosting retention.