Financial Services Complaints Resolution Specialist

SS&C; Basildon; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading financial services provider in Basildon is looking for a Complaints Associate to handle investigations and resolutions of complaints via phone and written formats. The role requires a strong background in complaints resolution and ideally, experience within the financial sector. The candidate must excel in communication and have a keen attention to detail. You will work closely with various teams to ensure compliance and quality in service delivery.

Qualifications

• Strong background in complaints resolution is required.
• Experience within the financial sector is advantageous.

Responsibilities

• Investigate complaints thoroughly and document findings.
• Discuss outcomes with the complainant via telephone.
• Liaise with clients, customers, and compliance areas.

Skills

Complaints resolution

Communication skills

Attention to detail

Customer service

Job description

A leading financial services provider in Basildon is looking for a Complaints Associate to handle investigations and resolutions of complaints via phone and written formats. The role requires a strong background in complaints resolution and ideally, experience within the financial sector. The candidate must excel in communication and have a keen attention to detail. You will work closely with various teams to ensure compliance and quality in service delivery.