Customer Complaints Specialist - Digital Banking

Goldman Sachs; Birmingham; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global investment bank is seeking a Complaints Specialist in Birmingham. In this role, you'll manage customer complaints and ensure timely and effective resolutions. Candidates should have previous customer service experience and strong communication skills. Ideal applicants will be detail-oriented, problem solvers, and capable of handling challenging calls. The position offers an opportunity to grow within a reputable firm known for its strong commitment to client satisfaction.

Benefits

Comprehensive health insurance

Generous vacation policy

Financial wellness programs

On-site fitness center

Qualifications

• Positive attitude and detail-oriented.
• Able to work independently and in a team-oriented environment.
• Strong listening skills and able to manage challenging calls.

Responsibilities

• Take ownership of customer cases and ensure deadlines are met.
• Review customer concerns in line with company policy.
• Liaise with departments to identify opportunities for improvement.

Skills

Customer service

Problem-solving

Communication

Time management

Interpersonal skills

Education

Experience in complaints handling

Customer-facing experience

Tools

Microsoft Office

Job description

A global investment bank is seeking a Complaints Specialist in Birmingham. In this role, you'll manage customer complaints and ensure timely and effective resolutions. Candidates should have previous customer service experience and strong communication skills. Ideal applicants will be detail-oriented, problem solvers, and capable of handling challenging calls. The position offers an opportunity to grow within a reputable firm known for its strong commitment to client satisfaction.