Healthcare Customer Service Advisor | High-Volume Support

West Sussex.info; United Kingdom; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading home dispensing service provider is looking for a Customer Service Advisor to manage client communications effectively. Responsibilities include handling calls and emails, processing prescriptions, and maintaining client confidentiality. Candidates should possess excellent customer service skills, a self-motivated attitude, and the ability to handle multiple tasks in a high-volume environment. This full-time position offers a comprehensive benefits package and opportunities for development.

Benefits

Life Insurance Cover x10 Annual Salary

Competitive full pension scheme

Private healthcare coverage

Employee Assistance Programme

Access to discounts platform

25 days annual leave

1 Me Day, 1 Volunteer day per year

Enhanced family friendly policy

Qualifications

• Experience in a high-volume customer experience environment is essential.
• Excellent communication skills are a must.
• Proven ability to manage multiple tasks effectively.

Responsibilities

• Manage inbound and outbound calls and e-mails.
• Sort and process incoming prescriptions.
• Track missing parcels and manage returns.
• Log complaints and support team members.
• Maintain client confidentiality and adhere to legislation.

Skills

Excellent customer service skills

Excellent telephone manner

Self-motivated

Multi-tasking ability

Collaborative

Organised

Experience in high-volume customer experience

Telephone experience

Computer literacy (MS Word, Excel, etc.)

Job description

A leading home dispensing service provider is looking for a Customer Service Advisor to manage client communications effectively. Responsibilities include handling calls and emails, processing prescriptions, and maintaining client confidentiality. Candidates should possess excellent customer service skills, a self-motivated attitude, and the ability to handle multiple tasks in a high-volume environment. This full-time position offers a comprehensive benefits package and opportunities for development.