IT Support Technician Apprentice Level 3 Training

Baltic Apprenticeships; Manchester; On-site; GBP 18,000 - GBP 20,000; Full time

Job summary

A technology training provider seeks an IT Apprentice in Manchester to develop technical support skills while working towards a Level 3 qualification. The role involves providing customer support through troubleshooting and installations in a collaborative team. The position offers structured training, hands-on experience, and a starting salary between £18,000 and £20,000 with additional benefits. This apprenticeship is an excellent opportunity to kickstart a rewarding career in IT.

Benefits

28 days annual leave including bank holidays

Access to self-paced IT Training Portal

Birthday off

Childcare Voucher Scheme

Mileage allowance

Workplace Pension Scheme

Workplace Perkbox Scheme

Qualifications

• Enthusiastic and motivated to develop technical and customer service skills.
• Able to communicate effectively with both technical and non-technical users.
• Reliable and professional with good organizational skills.

Responsibilities

• Provide technical support to customers and diagnose problems.
• Work on maintenance visits and service desk tasks.
• Install software and manage user accounts using Active Directory.

Skills

Passionate about IT

Problem-solving abilities

Customer service skills

Social and interpersonal skills

Technical aptitude

Organizational skills

Effective communication

Education

Grade 4 in GCSE Maths

Grade 5 in GCSE English

Tools

Active Directory

Office 365

Google Workspace

Microsoft Diagnostic Tools

Job description

A technology training provider seeks an IT Apprentice in Manchester to develop technical support skills while working towards a Level 3 qualification. The role involves providing customer support through troubleshooting and installations in a collaborative team. The position offers structured training, hands-on experience, and a starting salary between £18,000 and £20,000 with additional benefits. This apprenticeship is an excellent opportunity to kickstart a rewarding career in IT.