IT Apprentice — Hands-On Tech Support & Training

Baltic Apprenticeships; Liverpool; On-site; GBP 22,000; Full time

Job summary

A leading technology apprenticeship provider in the UK is seeking an IT Apprentice to join their team in Liverpool. In this role, you will receive hands-on training from industry professionals while working towards your qualification in Information Communication Technician. The position involves troubleshooting and supporting IT systems, offering a unique opportunity to develop valuable skills in a dynamic environment. Competitive salary and benefits package provided, including healthcare and pension contributions.

Benefits

25 days holiday plus bank holidays

Company profit share

Private medical insurance

Company contributory pension scheme

Cycle to work scheme

Free onsite parking

Qualifications

• Communicate effectively with customers and colleagues.
• Familiar with Windows and Mac OS.
• Experience with Microsoft 365 applications.

Responsibilities

• Complete 1st Line Support Engineer tickets as per guidelines.
• Diagnose and resolve software and hardware faults.
• Install and configure desktops and laptops.
• Document technical issues and resolutions.
• Support users and manage expectations.

Skills

Ability to communicate well with non-technical customers

Knowledge of Windows and Mac operating systems

Microsoft 365 knowledge

Problem-solving skills

Passion for IT

Education

Grade 4/C in Math

Grade 5/C in English

Job description

A leading technology apprenticeship provider in the UK is seeking an IT Apprentice to join their team in Liverpool. In this role, you will receive hands-on training from industry professionals while working towards your qualification in Information Communication Technician. The position involves troubleshooting and supporting IT systems, offering a unique opportunity to develop valuable skills in a dynamic environment. Competitive salary and benefits package provided, including healthcare and pension contributions.