IT Technician Apprentice: Hands-On Training & Growth

City College Norwich; Norwich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A local educational institution is offering an apprenticeship for IT Technicians aimed at individuals with a keen interest in IT. The role will involve hands-on experience in resolving IT queries, managing support tickets, and performing administrative tasks. Training is provided through a structured program focused on developing essential IT skills and knowledge over a two-year period. Successful candidates can expect to earn £14,722.50 in the first year, with potential increases based on age.

Qualifications

• GCSE qualifications in English and Mathematics required.
• Public transport to the office is not ideal; personal transport recommended.

Responsibilities

• Act as first contact for support calls and resolve basic IT queries.
• Manage tickets and perform administrative tasks such as system updates.
• Provide face-to-face and remote support to customers.

Skills

Customer care skills

Analytical skills

Initiative

Ability to multi-task

Education

GCSE in English (Language or Literature) (grade 4/C)

GCSE in Mathematics (grade 4/C)

Job description

A local educational institution is offering an apprenticeship for IT Technicians aimed at individuals with a keen interest in IT. The role will involve hands-on experience in resolving IT queries, managing support tickets, and performing administrative tasks. Training is provided through a structured program focused on developing essential IT skills and knowledge over a two-year period. Successful candidates can expect to earn £14,722.50 in the first year, with potential increases based on age.