IT Support Apprentice: Learn, Assist & Grow in Tech

Onteck Solutions Ltd; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A dedicated IT services company in the United Kingdom is offering an Advanced Level Apprenticeship in IT Digital Support Technician. The role involves supporting the Helpdesk Team with day-to-day IT tasks, managing support tickets, and providing technical support to customers through various channels. Apprentices will enhance their IT knowledge with both on-the-job and off-the-job training sessions, working towards Level 3 and Level 2 functional skills in mathematics and English.

Qualifications

• Support the Helpdesk Team with IT support tasks.
• Manage support tickets and resolve technical issues.
• Provide customer support via phone and email.

Responsibilities

• Log, update, and resolve customer technical issues.
• Work with RMM systems and cyber security tools.
• Perform health checks and assist with security posture.

Skills

IT support

Customer service

Technical documentation

Remote Monitoring & Management systems

Cyber security tools

Education

Level 3 Apprenticeship in IT Digital Support Technician

Level 2 Functional Skills in Mathematics

Level 2 Functional Skills in English

Job description

A dedicated IT services company in the United Kingdom is offering an Advanced Level Apprenticeship in IT Digital Support Technician. The role involves supporting the Helpdesk Team with day-to-day IT tasks, managing support tickets, and providing technical support to customers through various channels. Apprentices will enhance their IT knowledge with both on-the-job and off-the-job training sessions, working towards Level 3 and Level 2 functional skills in mathematics and English.