Digital Support Tech Apprentice — IT Helpdesk & Growth

Deaf Unity; Manchester; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A leading organization in technology support is offering a Level 3 Digital Support apprenticeship in Manchester. This full-time role involves troubleshooting, providing user support, and handling incidents with a focus on customer service. Candidates must have GCSEs in English and Maths at Grade C/4 or above, alongside a passion for technology and proactive attitude. Successful applicants will work in a collaborative environment, gaining experience and developing their skills over 18-20 months.

Benefits

Flexible working options

Generous holiday allowance

Wellbeing and volunteering days

Discounts at over 850 retailers

Qualifications

• Excellent organisational skills to manage tasks effectively.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Take ownership of incidents and resolve them collaboratively.
• Troubleshoot and support end user inquiries effectively.
• Provide exceptional customer service and guidance.

Skills

Passionate about technology

Understanding of the importance of cybersecurity

Proactive, self-motivated

User experience focused

Excellent organisational skills

Excellent written and verbal skills

Team player

Education

GCSE Grades C/4 or above in English and Maths plus 2 other subjects

Job description

A leading organization in technology support is offering a Level 3 Digital Support apprenticeship in Manchester. This full-time role involves troubleshooting, providing user support, and handling incidents with a focus on customer service. Candidates must have GCSEs in English and Maths at Grade C/4 or above, alongside a passion for technology and proactive attitude. Successful applicants will work in a collaborative environment, gaining experience and developing their skills over 18-20 months.