Brand Specialist Supervisor

Selfridges; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in London is seeking a Brand Specialist (Supervisor) to enhance customer experience and drive sales. You will deliver exceptional service and collaborate with your team to maintain high retail standards. The ideal candidate should have strong sales expertise, effective communication skills, and a passion for products. You will be responsible for training staff, analyzing performance metrics, and fostering an inclusive environment. This position offers a competitive salary and the opportunity to grow in a dynamic retail setting.

Benefits

Competitive salary

Employee benefits

Qualifications

• Must be passionate about products and capable of delivering brand training.
• Ability to analyze sales, CRM, and NPS data.
• Experience in replenishing stock and maintaining standards.

Responsibilities

• Deliver exceptional service and manage customer relationships.
• Train colleagues on brand knowledge and product exclusives.
• Adapt to daily challenges and support multiple departments.

Skills

Customer service expertise

Sales knowledge

Communication skills

Team collaboration

Product knowledge

Job description

# Brand Specialist (Supervisor) - Designer room, Womenswear 2nd Floor## Brand Specialist (Supervisor) - Designer room, Womenswear 2nd Floor### Job Introduction### Job Description**As Brand Specialist you will:*** Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise* Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training* Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you* Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service**A bit about you:*** All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more* A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team* Well informed. You will make it your business to know what our competitors are up to* Known to be a sales and service expert* Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback* Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support* A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same* An example of our values, a trusted and respected colleague*This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.*Selfridges| OpenStreetMap contributors| | || --- | --- || Salary | Competitive plus benefits || | Annually || Job Reference | selfridges/TP/655637/6587 || Contract Type | Permanent || Closing Date | 21 February, 2026 || Job Category | Retail || Location | London, United Kingdom || | 22 January, 2026 |### Spread the word### Jobs in the same category