Brand Specialist Supervisor - Beauty Workshop

Selfridges; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading retail company in London is seeking a Brand Specialist (Supervisor) for their Beauty Workshop. This role focuses on delivering exceptional customer service, motivating team members, and managing product knowledge. Candidates must have strong sales expertise and be enthusiastic communicators. The position includes stocking responsibilities while ensuring high standards. A competitive salary and benefits are offered in a dynamic work environment.

Benefits

Competitive salary

Benefits package

Qualifications

• Curiosity to learn about sales, CRM, and NPS data.
• Ability to deliver brand training to the team.
• Informed about competitors and retail trends.

Responsibilities

• Deliver exceptional service and manage complaints.
• Motivate team and drive product knowledge.
• Build and develop client relationships.

Skills

Sales expertise

Customer service

Effective communication

Job description

# Brand Specialist (Supervisor) - Beauty Workshop## Brand Specialist (Supervisor) - Beauty Workshop### Job Introduction**As Brand Specialist you will:*** Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise* Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training* Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you* Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service**A bit about you:*** All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more* A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team* Well informed. You will make it your business to know what our competitors are up to* Known to be a sales and service expert* Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback* Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support* A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same* An example of our values, a trusted and respected colleague*This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.*Selfridges| OpenStreetMap contributors| | || --- | --- || Salary | Competitive plus benefits || | Annually || Job Reference | selfridges/TP/655637/6606 || Contract Type | Permanent || Closing Date | 1 March, 2026 || Job Category | Retail || Location | London, United Kingdom || | 30 January, 2026 |### Spread the word### Jobs in the same category