Brand Specialist Supervisor

Selfridges; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading retail company in London is seeking a Brand Specialist (Supervisor) to deliver exceptional customer service and promote product knowledge. The ideal candidate will possess strong sales and communication skills, foster team collaboration, and maintain high retail standards. This full-time position offers a competitive salary and benefits. The role offers the opportunity to engage with customers personally and lead a team in achieving sales targets.

Benefits

Competitive salary

Employee benefits

Qualifications

• Strong knowledge of product and brand.
• Ability to meet sales and customer metrics.
• Experience in retail environments preferred.

Responsibilities

• Deliver exceptional service by sharing product knowledge.
• Motivate colleagues to enhance customer experience.
• Build and nurture customer relationships.
• Maintain stock and store standards.

Skills

Sales expertise

Customer service

Communication skills

Team collaboration

Job description

# Brand Specialist (Supervisor) Anine Bing (Full Time)## Brand Specialist (Supervisor) Anine Bing (Full Time)### Job Introduction**As Brand Specialist you will:*** Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise* Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training* Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you* Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service**A bit about you:*** All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more* A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team* Well informed. You will make it your business to know what our competitors are up to* Known to be a sales and service expert* Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback* Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support* A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same* An example of our values, a trusted and respected colleague*This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.*Selfridges| OpenStreetMap contributors| | || --- | --- || Salary | Competitive plus benefits || | Annually || Job Reference | selfridges/TP/655637/6615 || Contract Type | Permanent || Closing Date | 1 March, 2026 || Job Category | Retail || Location | London, United Kingdom || | 30 January, 2026 |### Spread the word### Jobs in the same category