Brand Specialist Supervisor - Kids Contemporary

Selfridges; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A luxury department store in Greater London is seeking a Brand Specialist (Supervisor) for the Kids Contemporary department. This role requires delivering exceptional service, managing customer relationships, and providing brand training. Ideal candidates will possess strong sales expertise and a collaborative spirit. Responsibilities include motivating the team, handling customer complaints, and maintaining stock standards. Competitive salary and benefits offered. Closing date for applications is 6 March 2026.

Benefits

Competitive salary plus benefits

Qualifications

• Experience in retail with a focus on sales and service.
• Ability to deliver effective brand training sessions.
• Strong understanding of health and safety procedures.

Responsibilities

• Deliver exceptional service and manage customer complaints.
• Motivate colleagues by sharing product knowledge.
• Build and maintain a personal client base.

Skills

Sales expertise

Customer service excellence

Effective communication

Collaborative spirit

Product knowledge

Job description

# Brand Specialist (Supervisor) - Kids Contemporary## Brand Specialist (Supervisor) - Kids Contemporary### Job Introduction**As Brand Specialist you will:*** Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise* Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training* Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you* Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service**A bit about you:*** All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more* A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team* Well informed. You will make it your business to know what our competitors are up to* Known to be a sales and service expert* Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback* Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support* A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same* An example of our values, a trusted and respected colleague*This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.*Selfridges| OpenStreetMap contributors| | || --- | --- || Salary | Competitive plus benefits || | Annually || Job Reference | selfridges/TP/655637/6628 || Contract Type | Permanent || Closing Date | 6 March, 2026 || Job Category | Retail || Location | London, United Kingdom || | 4 February, 2026 |### Spread the word### Jobs in the same category