Customer Support Coordinator — Growth, Balance & Impact

Energy Assets Group Limited; Darwen; On-site; GBP 27,000; Full time

Job summary

A nationwide leader in utility infrastructure is looking for a Customer Support Coordinator for a 7-month maternity cover. This role involves delivering exceptional customer service, managing projects, and collaborating with teams to enhance delivery processes. Ideal candidates will have previous customer service experience, strong organizational skills, and familiarity with Microsoft Office. Competitive salary starts at £26,025.30 with bonuses, 30 days of holiday, and a supportive workplace culture.

Benefits

Competitive salary and bonus

30 days of holiday

Job security and stability

Critical injury scheme

Growth and development opportunities

Qualifications

• Proven experience in a customer service role.
• Strong organisational and time management abilities.
• Excellent verbal and written communication skills.
• Comfortable using various Microsoft Office tools.
• A proactive problem-solver with a solution-oriented mindset.

Responsibilities

• Deliver exceptional customer service and support.
• Manage customer projects from start to finish.
• Handle customer escalations effectively.
• Collaborate with sales and operations teams.
• Maintain service level agreements and monitor project costs.
• Provide administrative support for new business and contracts.
• Identify process improvements for service delivery.

Skills

Customer service experience

Organisational skills

Communication skills

Tech-savvy mindset

Problem-solving skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A nationwide leader in utility infrastructure is looking for a Customer Support Coordinator for a 7-month maternity cover. This role involves delivering exceptional customer service, managing projects, and collaborating with teams to enhance delivery processes. Ideal candidates will have previous customer service experience, strong organizational skills, and familiarity with Microsoft Office. Competitive salary starts at £26,025.30 with bonuses, 30 days of holiday, and a supportive workplace culture.