Customer Care Coordinator – Growth, Training & Benefits

Vertu Motors plc; Newport; On-site; GBP 23,000 - GBP 28,000; Full time

Job summary

A leading van and commercial vehicle supplier is seeking a Customer Care Coordinator for their Newport office. This full-time role involves maintaining customer communication, managing complaints, and ensuring data accuracy. Ideal candidates possess strong communication and organizational skills, and IT proficiency. The company offers competitive pay, generous leave, and a supportive work environment. Apply now to join an innovative team focused on your professional growth and work-life balance.

Benefits

25 days of holiday, increasing with length of service

Access to rewards platform with cashback and discounts

Preferential service rates

Employee Purchase Scheme

Participation in share incentive scheme

Comprehensive pension plan

Enhanced family leave benefits

Continuous learning opportunities

Supportive and inclusive company culture

Flexible working arrangements

Community involvement initiatives

Qualifications

• Outstanding written and oral communication abilities.
• High level of IT literacy.
• Excellent organisational skills, capable of managing multiple tasks under pressure.
• Keen eye for detail to ensure accuracy and quality in all tasks.
• Proven expertise in managing and resolving customer complaints effectively.

Responsibilities

• Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
• Maintain regular communication with customers and dealerships regarding vehicle updates.
• Ensure the accurate maintenance of internal spreadsheets and CRM systems.
• Handle customer complaints professionally and draft appropriate responses.

Skills

Communication Skills

IT Proficiency

Organisational Ability

Attention to Detail

Complaint Handling Experience

Job description

A leading van and commercial vehicle supplier is seeking a Customer Care Coordinator for their Newport office. This full-time role involves maintaining customer communication, managing complaints, and ensuring data accuracy. Ideal candidates possess strong communication and organizational skills, and IT proficiency. The company offers competitive pay, generous leave, and a supportive work environment. Apply now to join an innovative team focused on your professional growth and work-life balance.