Hybrid Customer Support & Field Planning Coordinator

Apogee; Maidstone; Hybrid; GBP 26,000; Full time

Job summary

A technology solutions provider in Maidstone seeks a Customer Support and Planning Coordinator to enhance customer satisfaction. You will manage customer inquiries, efficiently schedule field service activities, and maintain accurate records. The role offers a salary of £25,396.80 per annum with flexible working options and a variety of benefits, including 33 days holiday and family-friendly support.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Employee Assistance Programme

Discounted Gym Membership

Life assurance 4 x salary

Qualifications

• Experience in a client-focused customer service environment.
• Strong administration skills required.
• Ability to remain calm under pressure.

Responsibilities

• Act as the first point of contact for customers.
• Manage work orders and schedule engineer visits.
• Maintain accurate records of customer interactions.

Skills

Client-focused customer service

Field service coordination

Communication skills

Organizational skills

Problem-solving

Tools

Microsoft Office

Job description

A technology solutions provider in Maidstone seeks a Customer Support and Planning Coordinator to enhance customer satisfaction. You will manage customer inquiries, efficiently schedule field service activities, and maintain accurate records. The role offers a salary of £25,396.80 per annum with flexible working options and a variety of benefits, including 33 days holiday and family-friendly support.