Customer Support Coordinator

Energy Assets Group Limited; Darwen; On-site; GBP 27,000; Full time

Job summary

A nationwide leader in utility infrastructure is looking for a Customer Support Coordinator for a 7-month maternity cover. This role involves delivering exceptional customer service, managing projects, and collaborating with teams to enhance delivery processes. Ideal candidates will have previous customer service experience, strong organizational skills, and familiarity with Microsoft Office. Competitive salary starts at £26,025.30 with bonuses, 30 days of holiday, and a supportive workplace culture.

Benefits

Competitive salary and bonus

30 days of holiday

Job security and stability

Critical injury scheme

Growth and development opportunities

Qualifications

• Proven experience in a customer service role.
• Strong organisational and time management abilities.
• Excellent verbal and written communication skills.
• Comfortable using various Microsoft Office tools.
• A proactive problem-solver with a solution-oriented mindset.

Responsibilities

• Deliver exceptional customer service and support.
• Manage customer projects from start to finish.
• Handle customer escalations effectively.
• Collaborate with sales and operations teams.
• Maintain service level agreements and monitor project costs.
• Provide administrative support for new business and contracts.
• Identify process improvements for service delivery.

Skills

Customer service experience

Organisational skills

Communication skills

Tech-savvy mindset

Problem-solving skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

# Customer Support Coordinator - 7m maternity cover## Job Introduction**Join Our Dynamic Team – Make an Impact in a Growing Industry!**Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:* **Innovative metering and data services*** **Future-proofed network construction and ownership solutions*** **Sustainable, low-carbon energy services**We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:* **Providing outstanding customer service** – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.* **Managing customer projects** – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.* **Handling customer escalations** – using problem-solving skills to resolve issues professionally and confidently.* **Collaborating with key stakeholders** – working closely with sales and operational teams to support business growth.* **Maintaining service level agreements (SLAs)** – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.* **Administrative support** – assisting with new business requests and contract renewals to keep workflows efficient.* **Driving continuous improvement** – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:* **Previous experience in customer service** – whether from an office, retail, hospitality, or other fast-paced industries.* **Strong organisational and time management skills** – able to juggle multiple priorities effectively.* **Excellent communication skills** – both written and verbal, with a professional and friendly approach.* **A tech-savvy mindset** – comfortable using Microsoft Excel, Word, and Outlook.* **A solution-oriented approach** – someone who can take ownership of challenges and drive positive outcomes.If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey. **Competitive Salary & Bonus** – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus. **Excellent Work-Life Balance** – Enjoy 30 days of holiday, increasing to 35 days over time. **Job Security & Stability** – Join a financially robust company in a thriving industry with long-term career prospects. **Support & Well-being** – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur. **Friendly, Inclusive Culture** – Become part of a welcoming and diverse team where your contributions are valued. **Growth & Development Opportunities** – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.### Customer Support Coordinator - 7m maternity cover* **Salary** £26025.30* **Frequency** Annual* **Job Reference** eacareers/TP/101/454* **Contract Type** Fixed Term* **Closing Date** 27 February, 2026* **Job Category** Operational Support, Administration & Project Coordination* **Business Unit** Metering & Data* **Location** Darwen, United Kingdom* **Posted on** 28 January, 2026