Customer Experience Team Lead - 12-Month Maternity Cover

MSC Industrial Supply Co.; Wednesbury; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading industrial supply company in Wednesbury is seeking a Customer Experience Team Manager for a 12-month maternity cover. This role involves managing a team, capturing customer insights, and implementing processes to enhance customer experience. The ideal candidate will demonstrate excellent leadership skills, creativity, and a drive for results. This position offers opportunities for growth, benefits including competitive holidays, and a supportive work environment.

Benefits

25 days holiday + Bank Holidays

Pension scheme matched up to 10%

Life insurance 6x annual salary

Discounted health cash plan

Private medical insurance

Qualifications

• Excellent leadership experience preferably in a Contact Centre and/or Customer Service environment.
• Ability to manage relationships effectively.
• Adept at creating solutions and working with change.

Responsibilities

• Manage a team within the Customer Experience function.
• Capture customer insights to improve value and loyalty.
• Implement processes that drive performance and improve customer experience.

Skills

Leadership experience

Interpersonal skills

Problem-solving

Creativity

Drive and ambition

Job description

A leading industrial supply company in Wednesbury is seeking a Customer Experience Team Manager for a 12-month maternity cover. This role involves managing a team, capturing customer insights, and implementing processes to enhance customer experience. The ideal candidate will demonstrate excellent leadership skills, creativity, and a drive for results. This position offers opportunities for growth, benefits including competitive holidays, and a supportive work environment.