Customer Services Coordinator (FTC) — Grow & Impact

Medequipuk; Bedford; On-site; GBP 26,000; Full time

Job summary

A community equipment services provider in Bedford is seeking a Customer Service Operative (FTC - Maternity Cover) to manage customer queries and bookings. Ideal candidates will have customer service experience and IT proficiency. The role involves ensuring exceptional customer experience and supporting service users with equipment needs. The company offers 29 days of holiday, training opportunities, and additional benefits to enhance employee well-being.

Benefits

29 days holiday increasing to 33

Continued professional development

Life assurance

Cycle to work scheme

Employee assistance program

Access to discount platform

Free uniform

Free DBS check

Qualifications

• Experience in a customer service role is desirable.
• Proficient in IT and Microsoft Office.

Responsibilities

• Manage inbound and outbound calls with service users and prescribers.
• Book delivery rounds for Technicians.
• Ensure all client details are current and accurate.
• Relay emergency job requirements to technicians.
• Respond to emails and queries within agreed timeframes.
• Distribute Technician workloads evenly.

Skills

Customer service experience

IT proficiency

Microsoft Office skills

Job description

A community equipment services provider in Bedford is seeking a Customer Service Operative (FTC - Maternity Cover) to manage customer queries and bookings. Ideal candidates will have customer service experience and IT proficiency. The role involves ensuring exceptional customer experience and supporting service users with equipment needs. The company offers 29 days of holiday, training opportunities, and additional benefits to enhance employee well-being.