Property Repairs Inspector & Customer Care Lead

Orbit Group; Margate; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A property management organization located in Margate is seeking a dedicated individual to oversee repairs delivery and ensure customer satisfaction. The successful candidate will manage expectations and carry out key inspections on structural repairs while providing technical assistance. Ideal applicants will possess RICS qualifications and have experience in building surveying and repair management. The role promotes a customer-focused approach while offering opportunities for professional growth and flexibility in working conditions.

Benefits

Flexible working opportunities

Training and development programmes

Qualifications

• Experience in dealing with vulnerable customers.
• Knowledge of relevant housing and health & safety legislation.

Responsibilities

• Manage customer expectations on repairs and escalations.
• Conduct structural and technical repairs inspections.
• Provide budget estimates for improvement works.
• Be the first responder to fire and structural incidents.

Skills

RICS qualification or experience in building surveying

Knowledge of building maintenance and repair management

Ability to survey properties and provide work schedules

Experience in Stock Condition Surveys

Conflict management experience

Education

Ordinary or Higher National Certificate in building

Job description

A property management organization located in Margate is seeking a dedicated individual to oversee repairs delivery and ensure customer satisfaction. The successful candidate will manage expectations and carry out key inspections on structural repairs while providing technical assistance. Ideal applicants will possess RICS qualifications and have experience in building surveying and repair management. The role promotes a customer-focused approach while offering opportunities for professional growth and flexibility in working conditions.