Property Repairs & Tenant Experience Officer

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 40,000 - GBP 45,000; Full time

Job summary

A housing association in Glasgow is seeking a Property Officer to deliver a high-quality, customer-focused reactive repairs and maintenance service. The role involves diagnosing and specifying repairs, coordinating contractors, and maintaining excellent communication with tenants. Candidates should possess strong problem-solving skills and experience in managing repairs efficiently. This position offers a full-time contract with a focus on enhancing tenant satisfaction and sustainability within the housing sector.

Qualifications

• Experience in delivering high-quality reactive repairs and maintenance service.
• Strong emphasis on proactive communication with tenants.
• Ability to manage multiple contractors and monitor performance.

Responsibilities

• Deliver reactive repairs service to occupied properties.
• Communicate with tenants regarding repair progress.
• Update stock condition data following inspections.

Skills

Customer-focused service

Communication skills

Problem-solving

Data management

Tools

Mobile working technology

Property management systems

Job description

A housing association in Glasgow is seeking a Property Officer to deliver a high-quality, customer-focused reactive repairs and maintenance service. The role involves diagnosing and specifying repairs, coordinating contractors, and maintaining excellent communication with tenants. Candidates should possess strong problem-solving skills and experience in managing repairs efficiently. This position offers a full-time contract with a focus on enhancing tenant satisfaction and sustainability within the housing sector.