Repairs Inspector

Orbit Group; Margate; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A property management organization located in Margate is seeking a dedicated individual to oversee repairs delivery and ensure customer satisfaction. The successful candidate will manage expectations and carry out key inspections on structural repairs while providing technical assistance. Ideal applicants will possess RICS qualifications and have experience in building surveying and repair management. The role promotes a customer-focused approach while offering opportunities for professional growth and flexibility in working conditions.

Benefits

Flexible working opportunities

Training and development programmes

Qualifications

• Experience in dealing with vulnerable customers.
• Knowledge of relevant housing and health & safety legislation.

Responsibilities

• Manage customer expectations on repairs and escalations.
• Conduct structural and technical repairs inspections.
• Provide budget estimates for improvement works.
• Be the first responder to fire and structural incidents.

Skills

RICS qualification or experience in building surveying

Knowledge of building maintenance and repair management

Ability to survey properties and provide work schedules

Experience in Stock Condition Surveys

Conflict management experience

Education

Ordinary or Higher National Certificate in building

Job description

The role

The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• As part of the Property Repairs team’s new culture of “Ownership and Resolution”, you will be the owner of and manage the customer expectations on inspected repairs and be the point of contact for all responsive repairs’ escalations and complaints within your assigned property area
• Responsible for carrying out Structural and Technical Repairs Inspections, DMC Inspections, DTD Repairs Inspections and provide technical assistance to the business on repairs related matters
• Responsible for carrying out pre, interim and post inspections, specify and cost works using SORs as required. Update IT systems with all necessary information and report on property conditions
• Inspection workstreams include Day to Day Repairs, Major Repairs and Damp, Mould and Condensation across individual dwellings and communal assets
• Actively find solutions to required repairs, provide specifications and schedules of works to reflect good building practice, ensuring that works orders are designed and prioritised to deliver cost effective, high quality, customer-focused repairs
• Provide the business with a “First Responder” capability by attending Fire, Insurance and Structural incidents and action the resolution including the management of immediate risk removal
• Diagnose building defects and seek budget estimates for remedial improvement works, seeking advice on complex matters from the Area Repairs Managers
• To assist with the budget control and liaise with Area Repairs Manager to confirm budgets are on track and apply a true commercial approach to repair requirements

What you'll bring

Essential skills

• RICS qualification or Experience of working in a building surveying role or similar capacity
• Knowledge/experience of building maintenance and repair management
• Knowledge, experience, and the ability to survey properties and provide accurate and detailed schedules of work using schedule of rates codes
• Knowledge and experience of working with mixed tenure blocks and understanding differences in lease agreements
• Knowledge of relevant Housing and H&S legislation (e.g., Landlord & Tenant Act, RICS Code, Building Safety Act, etc.)
• Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota
• Ordinary or Higher National Certificate in building or a related discipline
• Experience in Stock Condition Surveys for social housing
• Experience of conflict management and dealing with vulnerable customers
• Knowledge/experience of disrepair

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

• Online application
• Interview(s)
• Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.