Hotel Food & Beverage Team Member: Guest Experience Pro

Peoplebank; Cambridge; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hotel management company is seeking individuals for a hospitality role at the Holiday Inn Cambridge. Your responsibilities will include preparing the restaurant for service, engaging with guests, and upholding the hotel's reputation for exceptional dining experiences. Ideal candidates will have a passion for hospitality, proven experience in similar environments, and a positive, engaging demeanor. Join us in creating unforgettable guest experiences in a tranquil setting near central Cambridge.

Benefits

Employee discounts on bedroom rates

IHG employee room benefit program

Shopping discounts

Free meals on duty

Free parking

Counseling sessions

Cycle to work scheme

Qualifications

• Enthusiasm for creating memorable guest experiences.
• Natural ability to engage with others and passionate about hospitality.
• Experience in hospitality environments, preferably hotels/restaurants.
• Approachable demeanor that exudes warmth and professionalism.
• Willingness to learn and develop within the role.

Responsibilities

• Prepare the restaurant and bar for service.
• Act as an ambassador for the brand delivering exceptional hospitality.
• Interact with guests and enhance their experience.

Skills

Engaging with guests

Upselling techniques

Attention to detail

Positive demeanor

Hospitality experience

Job description

A leading hotel management company is seeking individuals for a hospitality role at the Holiday Inn Cambridge. Your responsibilities will include preparing the restaurant for service, engaging with guests, and upholding the hotel's reputation for exceptional dining experiences. Ideal candidates will have a passion for hospitality, proven experience in similar environments, and a positive, engaging demeanor. Join us in creating unforgettable guest experiences in a tranquil setting near central Cambridge.