Hybrid Customer Success Coordinator (Onboarding & Engagement)

Triathlonscotland; Glasgow; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A growing sports medicine startup in Glasgow seeks a Customer Success Coordinator to enhance client satisfaction and manage accounts. The role involves building strong relationships, streamlining processes, and ensuring users maximize their experience with our leading product. Ideal candidates are process-driven with customer support experience and excellent people skills. The position offers a flexible hybrid working model, competitive perks, and a supportive team environment, where contributions shape organizational strategy.

Benefits

35 days holiday, inclusive of bank holidays

5% pension contributions

Flexible and hybrid working

Collaborative office environment

Qualifications

• Experience in customer support, success, or account management.
• Ability to manage multiple priorities and projects.
• Strong IT literacy, especially with Microsoft Office.

Responsibilities

• Develop a strong understanding of ScribePro Team and its application.
• Manage the support inbox and respond to queries.
• Document FAQs and workflows for customer success.

Skills

Customer support experience

Interpersonal skills

Project management

Attention to detail

Microsoft Office proficiency

Tools

CRM systems

Microsoft Teams

Job description

A growing sports medicine startup in Glasgow seeks a Customer Success Coordinator to enhance client satisfaction and manage accounts. The role involves building strong relationships, streamlining processes, and ensuring users maximize their experience with our leading product. Ideal candidates are process-driven with customer support experience and excellent people skills. The position offers a flexible hybrid working model, competitive perks, and a supportive team environment, where contributions shape organizational strategy.