Remote Customer Success & Product Coordinator

Incognito Software Systems Inc; Remote; GBP 40,000 - GBP 50,000; Full time

Job summary

A software company is seeking a Customer Success & Product Coordinator to enhance customer experiences and support software implementations. The ideal candidate will have at least 2 years in customer success, strong project coordination skills, and a customer-first mindset. Responsibilities include managing onboarding, delivering training, and collaborating with internal teams. This role is primarily remote in the UK, and the company offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Comprehensive benefits package

Dynamic work environment

Qualifications

• 2+ years of experience in Customer Success or Project Coordination within a software/SaaS environment.
• Proven experience supporting software implementations and onboarding.
• Ability to gather and communicate customer feedback for product discussions.

Responsibilities

• Manage and support customer onboarding and software implementation projects.
• Deliver training and documentation to ensure customer enablement.
• Gather and analyze customer feedback and usage trends.

Skills

Customer-first mindset

Project coordination

Excellent communication

Collaboration across teams

Tools

Salesforce

Zendesk

Job description

A software company is seeking a Customer Success & Product Coordinator to enhance customer experiences and support software implementations. The ideal candidate will have at least 2 years in customer success, strong project coordination skills, and a customer-first mindset. Responsibilities include managing onboarding, delivering training, and collaborating with internal teams. This role is primarily remote in the UK, and the company offers competitive compensation and a comprehensive benefits package.