Service Advisor - Customer Experience & Upsell Champion

Hatfields Jaguar Land Rover Dealership; Hull and East Yorkshire; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A well-established automotive dealership in England is seeking a dedicated client liaison. You will manage client inquiries, upsell additional services, and ensure satisfaction throughout the service process. Your responsibilities include processing warranty claims accurately and coordinating repair timelines with the workshop. Strong communication and organizational skills are essential to excel in this role, which offers opportunities for career progression and a range of benefits including generous holiday entitlement.

Benefits

33 days holiday including Bank Holidays

Enhanced Maternity Leave

Contributory workplace pension scheme

Career progression opportunities

Uniform provided

Access to discounts

On-site free parking

Referral programme

Qualifications

• Ability to manage time effectively and prepare for daily tasks.
• Experience in handling client inquiries and converting them into bookings.
• Competency in upselling additional products and managing client relations.

Responsibilities

• Manage client relationships to enhance customer satisfaction.
• Coordinate with workshop for timely repair completions.
• Process and invoice warranty claims accurately.

Skills

Client relationship management

Effective communication

Problem-solving

Time management

Job description

A well-established automotive dealership in England is seeking a dedicated client liaison. You will manage client inquiries, upsell additional services, and ensure satisfaction throughout the service process. Your responsibilities include processing warranty claims accurately and coordinating repair timelines with the workshop. Strong communication and organizational skills are essential to excel in this role, which offers opportunities for career progression and a range of benefits including generous holiday entitlement.