Service Manager

Vertu Motors plc; East Midlands; On-site; GBP 55,000; Full time

Job summary

A leading motor retailer in the UK is seeking an experienced Service Manager for their Derby location. The successful candidate will implement processes to ensure high customer satisfaction and manage team performance. This role offers a competitive salary of £55,000 OTE along with excellent benefits such as 25 days holiday, a rewards platform, and a pension scheme. If you are a motivated leader with a strong background in service management, we encourage you to apply.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record within a similar role.
• Experience in increasing performance and profitability.
• Ability to motivate and lead a team.

Responsibilities

• Implement processes for high customer satisfaction.
• Control costs in line with the business plan.
• Ensure accurate customer data collection.
• Maintain adherence to manufacturer standards.
• Ensure a safe working environment.
• Monitor colleague performance.

Skills

Leadership skills

Communication skills

Organisational skills

Performance management

Job description

Overview

Vertu Citroen Derby

Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Citroen Derby we have the perfect role for you.

Now is a great time to join our team especially if you are looking for a company that has the growth strategy that will deliver you career progression opportunities. We are offering a £55,000 OTE and an excellent range of Company Benefits!

We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.

Responsibilities

• To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
• To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• To ensure accurate collection and recording of customer data in line with Group standards.
• To ensure that the manufacturers standards are adhered to at all times.
• To make sure there is a safe working environment which is maintained.
• To monitor colleague performance.

Qualifications / Ideal candidate

The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.

You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.

Benefits

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If this is the right opportunity for you to take the next step in your career, then apply to join us today!

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