Resident Liaison Officer

Gumtree; Aylesbury; On-site; GBP 34,000; Full time

Job summary

A leading housing association in Aylesbury is seeking a dedicated Resident Liaison Officer. In this full-time role, you will facilitate tenant involvement and lead communication with residents. Ideal candidates have experience in a similar position and strong verbal and written communication skills. The job includes assisting with maintenance teams and supporting residents during necessary processes. Join a mission-driven organization dedicated to fostering strong communities and enjoy flexible working conditions with a focus on employee well-being.

Benefits

Health Cash plan

Flexible working conditions

Diversity and inclusivity initiatives

Qualifications

• Experience in a similar role.
• Ability to have difficult conversations.
• A full driving licence.

Responsibilities

• Facilitating tenant and community involvement.
• Leading tenant consultation and communication.
• Supporting planned maintenance teams.
• Dealing with non-access issues.
• Assisting with Decants.

Skills

Strong verbal communication skills

Strong written communication skills

Organisational skills

Time management skills

Intermediate IT skills

Job description

## DescriptionResident Liaison Officer £33,083 per annum Aylesbury, Buckinghamshire Permanent, Full Time We’re on the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you. About the role… As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require team work and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you! Responsibilities will include: \* Facilitating tenant and community involvement in maintenance and improvement programmes. \* Leading tenant consultation and communication, including producing. newsletters and organising meetings and visits. \* Supporting planned maintenance teams, contractors and consultants with resident liaison duties, including PVP management and home/site visits. \* Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team. \* Assisting with Decants in the event of properties being unhabitable. Key Requirements \* Experience in a similar role \* Strong verbal and written communication skills and teh ability to have difficult conversations \* Good organisational, time management, administrative and prioritisation skills \* Intermediate IT skills \* A full driving licence For more information, please refer to the attached job description. This role will require a Standard DBS check At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we’re here to make that vision a reality. In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you! Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you! The closing date for applications will be 2nd March 2026, but we might close it early if we find the right person before this dateAd ID: **5417799995**