Housing Support Officer

pinnaclegroup.co.uk; Leicester; On-site; GBP 26,000; Part time

Job summary

A national housing services provider is seeking an experienced Housing Support Officer in Leicester. The role involves managing tenancy agreements, addressing low-level anti-social behavior, and coordinating repairs while ensuring high-quality service for residents. The ideal candidate will possess strong communication and customer service skills and should be resilient in handling a variety of challenges. This fixed-term position offers a competitive salary and numerous benefits including flexible working arrangements and additional leave packages.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Qualifications

• Experience of dealing with the public in challenging situations.
• Knowledge of housing legislation and current practices is desirable.
• Well-developed team working and customer service skills.

Responsibilities

• Manage low-level anti-social behavior.
• Oversee voids and lettings processes.
• Coordinate repairs and contractors.

Skills

Communication skills

Customer service skills

Team working

Resilience

Job description

# Housing Support Officer## Job IntroductionPinnacle Group are looking to recruit an experienced Housing Support Officer to deliver an efficient, responsive, and professional housing management service to our residents. In this role you will be managing low‑level anti‑social behaviour, overseeing voids and lettings in line with contractual requirements, and maximising tenant involvement to enhance customer experience.Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.The ideal candidate will be a confident and organised housing professional with strong communication skills, able to manage a varied workload, respond effectively to tenant needs, coordinate repairs and contractors, and build positive relationships while maintaining high standards of service and compliance.This is a fixed term role running until 27/02/2027.**Who we are**Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.**Who we’re looking for**We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.Key responsibilities:* Tenancy Management.* Responding to tenants’ enquiries.* Reporting repairs to properties & Estates.* Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard.* Effectively dealing with low level anti-social behavior.* To manage void and lettings processes in line with contractual obligations and as per client requirements.* Ensure customers receive high quality service, by maximising tenant involvement.* Be responsible for delivering projects assigned by the Area Manager.* Supporting the production of monthly performance and update reports by effectively liaising with internal and external colleagues.Key requirements:* Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn.* Well-developed team working & customer service skills.* Resilience to working in an ever-changing environment & a positive attitude. + Experience of dealing with the public in challenging situations. + Excellent communication skills (oral and written).**Our Offer**The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.* Maternity/paternity packages* Flexible Working Arrangements* Life Assurance* Enhanced Pension Scheme* Additional Annual Leave* Private Medical Insurance* Cycle to Work Scheme* Employee Assistance Programme* Retail Discounts* Childcare Assistance* Season Ticket Loans* Sick Pay Schemes* Personal Development Plans### Housing Support Officer* **Salary** £25581.6 - £25581.6* **Frequency** Annual* **Job Reference** F2221* **Contract Type** Fixed Term* **Closing Date** 20 February, 2026* **Job Category** Office* **Business Unit** Housing* **Location** Leicester,, United Kingdom* **Posted on** 23 January, 2026