Resident Liaison Officer

Inside Housing Management; Aylesbury; On-site; GBP 33,000; Full time

Job summary

A notable housing association is seeking a Resident Liaison Officer in Aylesbury. The role is full-time and focuses on liaising with residents during housing projects while managing queries and issues. Candidates should have previous experience and strong communication skills. This position is under a fixed-term contract until September 2027, offering a competitive salary of £33,083 per annum. The organisation values community support, flexibility, and inclusivity in the workplace.

Benefits

Health Cash plan

Flexible working conditions

Qualifications

• Experience in a similar role.
• Ability to have difficult conversations.

Responsibilities

• Liaise with residents and leaseholders during planned works.
• Organise and undertake decants where needed.
• Attend contractor meetings to address resident queries.
• Handle non-access issues and referrals to the Housing Team.

Skills

Strong verbal and written communication skills

Good organisational skills

Time management skills

Intermediate IT skills

Job description

Resident Liaison Officer

£33,083 per annum

Aylesbury, Buckinghamshire

Full Time

Fixed Term Contract until September 2027

Are you looking for an exciting opportunity to make a difference in the housing community?

We’reon the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for.

About the role…

As a valued team member, you will play an essential role in our daily operations where no two days are the same.

Your contributions will help the team deliver on our goals and contribute to Fairhive’soverall success. The role will require team workand collaboration so if you have previousrelevant experience and a drive to succeed then we want to hear from you!

Responsibilities will include:

• Liaising with residents and leaseholders before, during and after planned and investment works.

• Organising and undertaking decants and recants where appropriateor needed.

• Attending contractor meetings and taking on responsibilities for resident queries, issuesand feedback.

• Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team.

Key Requirements

• Experience in a similar role

• Strong verbal and written communication skills andtheability to have difficult conversations

• Good organisational, time management, administrative and prioritisation skills

• Intermediate IT skills

For more information, please refer to the attached job description.

This role will require a Standard DBS check

About us

At FairhiveHomes, we’redriven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’tjust what we do; it’swhat we strive for every day. As a non-profit housing association, we’rededicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintainingour high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’rehere to make that vision a reality.

In this role, you’llhave the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’llbe part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you

We’refocused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’relooking for.

We are really proudofour initiatives to become an employer of choice, whether it’scoming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’llalways have a strong network of people around you!

Take a lookat our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’relooking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’reready to take the next step in your career and work in an environment that values your contributions, please apply, we can’twait to meet you!

The closing date for applications will be 2ndMarch 2026, but we might close it early if we find the right person before this date.