Guest & Owner Experience Lead (Reception & Aftersales)

Crane Valley; New Milton; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A leading holiday park company in New Milton is seeking a Guest & Owner Experience Co-Ordinator. This fixed-term role, offering 15 hours per week, requires managing reception operations, maintaining owner accounts, and providing exceptional service to guests. Ideal candidates will have previous administrative experience, strong communication skills, and be prepared to work some evenings and weekends. Join a dynamic team and contribute to creating memorable guest experiences.

Benefits

Competitive pay

Employee benefits platform

Discounts on holidays

Free gym memberships

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing and payments.
• Ability to demonstrate experience against the key responsibilities.

Responsibilities

• Update and maintain accurate records for bookings and owner accounts.
• Process Private Let and Leisure Passes efficiently.
• Greet and assist guests with check-ins and check-outs.

Skills

Strong communication skills

Organisational abilities

Proficiency in Microsoft Office

Multitasking abilities

Job description

A leading holiday park company in New Milton is seeking a Guest & Owner Experience Co-Ordinator. This fixed-term role, offering 15 hours per week, requires managing reception operations, maintaining owner accounts, and providing exceptional service to guests. Ideal candidates will have previous administrative experience, strong communication skills, and be prepared to work some evenings and weekends. Join a dynamic team and contribute to creating memorable guest experiences.