Guest & Owner Experience Lead (Maternity Cover)

Crane Valley; New Milton; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading holiday park company is seeking a Guest and Owner Experience Manager for maternity cover. This role entails overseeing all guest and owner interactions to ensure a seamless experience while maintaining operational excellence. The ideal candidate will have strong administrative skills and a customer-first approach, managing reception duties, aftersales, and tailored itineraries. The position requires a commitment of 37.5 hours per week, and candidates should be available to work flexible hours including weekends and Bank Holidays.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday (pro-rata for part-time)

Access to Employee Assistance Programme

Qualifications

• Experience in managing guest and owner interactions.
• Ability to handle complaints and feedback effectively.
• Capability to work variable hours including weekends and Bank Holidays.

Responsibilities

• Oversee all guest and owner interactions, ensuring a seamless experience.
• Manage reception, aftersales, owner accounts, and tailored itineraries.
• Foster long-term relationships and maintain park's reputation.

Skills

Strong administrative capabilities

Customer-first approach

Effective communication

Job description

A leading holiday park company is seeking a Guest and Owner Experience Manager for maternity cover. This role entails overseeing all guest and owner interactions to ensure a seamless experience while maintaining operational excellence. The ideal candidate will have strong administrative skills and a customer-first approach, managing reception duties, aftersales, and tailored itineraries. The position requires a commitment of 37.5 hours per week, and candidates should be available to work flexible hours including weekends and Bank Holidays.