Contact Centre Performance Coach

The Ardonagh Group; United Kingdom; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading insurance company in the United Kingdom is seeking a Customer Centre Operations Coach to enhance customer experiences and develop high-performing teams. This dual-role emphasizes direct customer engagement while also supporting team coaching. Responsibilities include achieving sales targets, coaching team members, and ensuring compliance with standards. Ideal candidates will have substantial coaching experience, strong insurance knowledge, and relevant qualifications, combined with excellent interpersonal skills. This position offers an opportunity for impactful performance improvement within a supportive work environment.

Qualifications

• Proven experience in coaching and managing people.
• Strong knowledge in the insurance sector.
• Experience working towards KPIs and SLAs.

Responsibilities

• Deliver customer outcomes and achieve sales targets.
• Coach and develop team members effectively.
• Ensure regulatory compliance and improve operational efficiency.

Skills

Coaching and developing people

Strong interpersonal skills

Performance and KPI-driven mindset

Ability to adapt to change

Excellent organizational skills

IT literacy

Education

Coaching qualification

Train-the-trainer certification

Job description

A leading insurance company in the United Kingdom is seeking a Customer Centre Operations Coach to enhance customer experiences and develop high-performing teams. This dual-role emphasizes direct customer engagement while also supporting team coaching. Responsibilities include achieving sales targets, coaching team members, and ensuring compliance with standards. Ideal candidates will have substantial coaching experience, strong insurance knowledge, and relevant qualifications, combined with excellent interpersonal skills. This position offers an opportunity for impactful performance improvement within a supportive work environment.