Center Manager: Own Customer Experience & Growth

Iwg Plc; Belfast; On-site; GBP 34,000 - GBP 40,000; Full time

Job summary

A leading workspace provider in Northern Ireland is seeking a Customer Services Manager to oversee the performance of their centre. The role involves managing site operations, ensuring top-notch customer service, and supporting team development. Ideal candidates will have a passion for customer satisfaction and demonstrated experience in a leadership role. The position offers a competitive compensation package of up to £40,000, alongside opportunities for personal and professional growth.

Benefits

Flexible workplace benefits

Induction training and ongoing development

Career progression opportunities

Generous incentives

Qualifications

• Experience leading a small team with a focus on customer service.
• Ability to meet targets and drive team performance.
• Previous experience in a customer-centric environment.

Responsibilities

• Manage all aspects of the centre's performance.
• Provide excellent customer service and support.
• Drive upselling and customer engagement.
• Ensure operational excellence and team motivation.

Skills

Customer service

Team leadership

Problem-solving

Sales skills

Job description

A leading workspace provider in Northern Ireland is seeking a Customer Services Manager to oversee the performance of their centre. The role involves managing site operations, ensuring top-notch customer service, and supporting team development. Ideal candidates will have a passion for customer satisfaction and demonstrated experience in a leadership role. The position offers a competitive compensation package of up to £40,000, alongside opportunities for personal and professional growth.