Service Manager

Vertu Motors plc; Grantham; On-site; GBP 40,000 - GBP 52,000; Full time

Job summary

A leading motor retailer is seeking an experienced Service Manager to join their Grantham dealership. This role involves implementing effective customer satisfaction processes, controlling costs, and leading a high-performing aftersales team. The ideal candidate should demonstrate strong leadership and financial skills, and be passionate about customer service. The company offers a competitive salary with excellent benefits, including significant holiday entitlement and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record as a Service Manager in the automotive industry.
• Strong people-management skills.
• Ability to drive performance and profitability.

Responsibilities

• Implement processes for customer satisfaction above national average.
• Control departmental costs while maintaining service standards.
• Lead, motivate, and monitor team performance.

Skills

Leadership

Customer service

Financial awareness

Communication

Organizational skills

Job description

Vertu Honda Grantham,

Are you an experienced Service Manager ready to take the next step in your career? At Vertu Honda Grantham, part of one of the UK’s largest and most successful motor retail groups, an exciting opportunity awaits you.

Joining us now means becoming part of a business with a clear growth strategy, strong investment in people, and genuine opportunities for long‑term career progression. We are offering a £40,000 basic salary, £52,000 OTE, and an excellent range of company benefits.

As a Honda retailer, you’ll be representing a brand renowned for its innovation, reliability, and customer loyalty. Honda’s reputation for engineering excellence and forward‑thinking technology gives our teams a strong platform to deliver exceptional customer experiences. With new hybrid and electric models shaping the future of the brand, this is a fantastic time to be part of Honda’s journey.

Our Grantham dealership offers a modern, well‑equipped environment with a loyal customer base, strong local reputation, and easy access from major routes—making it a great place to build and develop a high‑performing aftersales team. You’ll be supported by a wider Vertu network that values collaboration, training, and continuous improvement.

Main Responsibilities

• Implement and maintain effective processes to achieve customer satisfaction levels above the national manufacturer average.
• Monitor and control departmental costs in line with the business plan while maintaining quality and service standards.
• Ensure accurate collection and recording of customer data in line with Group expectations.
• Uphold Honda manufacturer standards at all times.
• Maintain a safe, compliant, and efficient working environment.
• Lead, motivate, and monitor colleague performance to achieve departmental objectives.

About You

The ideal candidate will bring a proven track record in a similar Service Manager role, demonstrating the ability to drive performance, profitability, and operational efficiency. people‑management skills are essential, along with the ability to inspire your team to deliver outstanding results.

You’ll be passionate about customer service, commercially aware, and aligned with our company values. Excellent communication and organisational skills will be key as you lead the department and help shape the future success of Vertu Honda Grantham.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If this is the right opportunity for you to take the next step in your career, then apply to join us today!

Closing date for this position is Sunday 1st March 2026