Night Receptionist

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A boutique corporate hotel in Greater London is looking for a Night Receptionist to deliver exceptional service to guests. You will be responsible for greeting guests, managing night audits, and ensuring smooth operations throughout the night. Ideal candidates will possess strong communication skills and have experience in high-end customer service. This full-time role offers competitive salary, excellent holiday allowance, pension contributions, and comprehensive training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to a discounts and benefits platform

Training and development opportunities

Qualifications

• Experience working within a high-end customer service role.
• Ability to communicate effectively both verbally and in writing.
• Organised and forward-thinking with adaptability.

Responsibilities

• Greet customers upon arrival and provide a smooth check-in.
• Take care of guest needs and solve any issues during their stay.
• Perform night audits and hand over to the day team.

Skills

Customer focused

Effective verbal and written communication

Rapport building

Organised

Adaptability

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Do you thrive on providing the highest levels of service to your clients and customers?
Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!

Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.

The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.

Shifts: 40 hours per week, based on rotational 12 hour shift patterns from Mon-Sun.
Salary: £29,453 per annum

For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work will in a team as well as alone.

The ideal candidate will have experience working within a high-end customer service role.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.