Strategic Enterprise CSM – Education Tech (UK)

Applied Intuition Inc.; Remote; GBP 80,000 - GBP 100,000; Full time

Job summary

An innovative educational technology company in the United Kingdom is seeking an enterprise Customer Success Manager to oversee post-sales relationships with key educational accounts. This role involves managing partnerships, driving account renewals, and leading strategy development to ensure optimal use of the platform. The ideal candidate will have over 5 years of customer-facing experience and a strong background in educational technology, along with the ability to navigate a dynamic environment. Flexibility and work-life balance are prioritized.

Benefits

Flexible vacation policy

Competitive salary package

Diversity and inclusion initiatives

Qualifications

• 5+ years of experience in customer-facing roles.
• Ability to manage partnerships effectively.
• Travel required up to 25% of the time.

Responsibilities

• Manage a portfolio of large district partnerships.
• Own the renewal and expansion processes.
• Lead meetings with key stakeholders.
• Develop account strategies for growth.

Skills

Customer lifecycle management

Quota achievement

Educational technology knowledge

Change management

Data analysis

Education

Relevant education or experience in educational technology

Job description

An innovative educational technology company in the United Kingdom is seeking an enterprise Customer Success Manager to oversee post-sales relationships with key educational accounts. This role involves managing partnerships, driving account renewals, and leading strategy development to ensure optimal use of the platform. The ideal candidate will have over 5 years of customer-facing experience and a strong background in educational technology, along with the ability to navigate a dynamic environment. Flexibility and work-life balance are prioritized.