Coaching-Led Enterprise CSM (London, Hybrid)

Helloezra; Greater London; Hybrid; GBP 50,000 - GBP 80,000; Full time

Job summary

A leading coaching firm in London is seeking a Customer Success Manager to oversee client management and ensure optimal service delivery. This role involves managing Enterprise clients, fostering strong relationships, and collaborating with internal teams to support growth strategies. Candidates should have over 3 years of Customer Success experience and be comfortable in a fast-paced startup environment. This position offers a hybrid work model, allowing flexibility while ensuring productivity.

Benefits

World-class coaching

Learning budget

Charity days

Weekly Wellbeing hour

Qualifications

• 3+ years of experience in Customer Success or related fields.
• Proven experience in project management.
• Ability to thrive in a fast-paced startup environment.

Responsibilities

• Manage a portfolio of Enterprise clients through the full delivery lifecycle.
• Develop strong relationships with key client stakeholders.
• Ensure timely implementation of all programs.

Skills

Customer Success experience

Project management

Critical thinking

Communication

MS Office proficiency

Job description

A leading coaching firm in London is seeking a Customer Success Manager to oversee client management and ensure optimal service delivery. This role involves managing Enterprise clients, fostering strong relationships, and collaborating with internal teams to support growth strategies. Candidates should have over 3 years of Customer Success experience and be comfortable in a fast-paced startup environment. This position offers a hybrid work model, allowing flexibility while ensuring productivity.